Most people will accept authority and follow directions, but there are those who constantly look for ways to be different. How do you reach those people? Listen to them. They will tell you.
People’s actions and words align with their belief systems. When they suddenly don’t- they are lying. Believe them when they tell you who they are and stop defending their bad behavior. You can skip a lot of the confusion regarding what to do about people if you just remember who people are rather than what they are saying.