Follow-up is the step after you have delegated tasks to your staff. Do this an hour or so before the team member goes home. This step ensures that the employees respect your directions and that they got done, correctly, and if they didn’t then they still have time to do it before they go home.
Nothing you do during your shift will impact the performance of the staff as much as Followup. Most managers I have seen in the workplace today do not do this, and it is one of the main reasons frontline managers don’t get much done. Remember: If you don’t inspect it, they won’t respect it.
