Delegate and Demonstrate 2
If you’ve ever wondered why your crew cuts corners when doing tasks, the reason may be YOU!
Practice this lesson every day.
Never Ending Todo List 2
Let’s talk about Management Workflow. Everyone needs a workflow, a routine that helps you get everything you need to get done. For a manager, it all starts with a small, pocket-sized notebook you can whip out and write in any time you see something that needs to be addressed but can’t do it at that moment. If you don’t have one, you need one.
Practice this lesson every day.
Resentment Banks
Have you ever seen someone lose it over a seemingly small issue? Learn what Resentment Banks are and how to diffuse them before the stuff hits the fan! This is also an invitation to look at YOUR behavior and see areas where you can make changes to your approach that will more positively affect the work environment.
Intro to Frontline Leadership
Before we jump into issues various people are going to create and how to solve those problems, let’s back up a step and outline the differences between group behavior and individuals.
Management 101 Summary
If you watched all the management 101 series of videos you will now have a good understanding of what it takes to professionally manage a frontline business. Doing all of these steps will ensure that you don’t miss anything important during your shift, the right people did their jobs correctly, The company culture will be much more stable and happy, too. These are the missing elements in today’s frontline leadership methodology.
Step#4 Appreciate
After your followup and your staff has completed their task: Appreciate & Celebrate.