Have you ever seen someone lose it over a seemingly small issue? Learn what Resentment Banks are and how to diffuse them before the stuff hits the fan! This is also an invitation to look at YOUR behavior and see areas where you can make changes to your approach that will more positively affect the work environment.
Before we jump into issues various people are going to create and how to solve those problems, let’s back up a step and outline the differences between group behavior and individuals.
If you watched all the management 101 series of videos you will now have a good understanding of what it takes to professionally manage a frontline business. Doing all of these steps will ensure that you don’t miss anything important during your shift, the right people did their jobs correctly, The company culture will be much more stable and happy, too. These are the missing elements in today’s frontline leadership methodology.
After your followup and your staff has completed their task: Appreciate & Celebrate.
Nothing you do during your shift will impact the performance of the staff as much as Followup. Most managers I have seen in the workplace today do not do this, and it is one of the main reasons frontline managers don’t get much done. Remember: If you don’t inspect it, they won’t respect it.
After you have toured the unit and listed items that need attention, if you staff is in the unit, it is time to start delegating some of the items in your notebook to people who normally do those tasks. Be sure to save a few of them for yourself to demonstrate how to do the tasks correctly.
The first thing you do when you get to work should be to look at any communications from the previous shift manager to see what happened while you were away. Next, you’ll whip out your little notebook and note anything important that needs to be done, and then tour the unit and put in your notebook anything that needs to be addressed. Sounds simple, and yet nobody is doing this.
Let’s take a minute to make sure that being a manager is right for you before you get the job. Being a manager is a lot more work than people think it is.
The main reason people are quitting in droves these days is the lack of management training. Managers just aren’t treating people with the respect and dignity that they deserve. They also aren’t doing many of the things I teach you in the Management 101 course.
Managers used to get this type of education through a “Mentor,” or seasoned manager that was tasked with teaching a new manager many of the intricacies of dealing with people. This is not happening in the workplace today,
but it is available here.