Have you ever seen someone lose it over a seemingly small issue? Learn what Resentment Banks are and how to diffuse them before the stuff hits the fan! This is also an invitation to look at YOUR behavior and see areas where you can make changes to your approach that will more positively affect the work environment.
Before we jump into issues various people are going to create and how to solve those problems, let’s back up a step and outline the differences between group behavior and individuals.
If you watched all the management 101 series of videos you will now have a good understanding of what it takes to professionally manage a frontline business. Doing all of these steps will ensure that you don’t miss anything important during your shift, the right people did their jobs correctly, The company culture will be much more stable and happy, too. These are the missing elements in today’s frontline leadership methodology.
After your followup and your staff has completed their task: Appreciate & Celebrate.
Nothing you do during your shift will impact the performance of the staff as much as Followup. Most managers I have seen in the workplace today do not do this, and it is one of the main reasons frontline managers don’t get much done. Remember: If you don’t inspect it, they won’t respect it.