A lot of our current leadership’s shortcomings can be boiled down to a lack of empathy. Managers today don’t seem to understand that having a team that likes and understands them makes their work so much easier and more enjoyable. Get to know your team and show them you are listening, or you won’t be leading them for very long.
Have you ever heard your teammates complaining about work out loud? Gossip can kill your company culture and cannot be permitted to run rampant in your building or you and your customers will pay the price. Just telling people not to gossip won’t help much. Look in the mirror FIRST and see if there is anything you did or didn’t do that made this situation so toxic that people are complaining about it.
Do you find yourself running around at the end of the night trying to get things done on time? Save time all day long by incentivizing “No Empty Hands.” You will have less to do at the end of the night, and you will find you can get out on time a lot more often.
Would you like a tool that will give you the score of your next unit inspection BEFORE the District Manager comes in to review your unit? Check out this handy little tool you can put together to do that, and more. . .
People’s actions and words align with their belief systems. When they suddenly don’t- they are lying. Believe them when they tell you who they are and stop defending their bad behavior. You can skip a lot of the confusion regarding what to do about people if you just remember who people are rather than what they are saying.