If you think you are the most important person in the building, think again. You are only one person. Your team outnumbers you and has more contact with more guests than any one person. You are a support person. You have the keys. They should have the authority to fix their own problems, within reason.
Would you like a tool that will give you the score of your next unit inspection BEFORE the District Manager comes in to review your unit? Check out this handy little tool you can put together to do that, and more. . .