A Model Employee

All managers need to demonstrate the correct behaviors they want their teams to follow. If you don’t think a company procedure is important, the employee won’t either. This includes dating. You cannot supervise a department when you are going out with someone in that department. Everyone in the department will talk about you behind your back and you won’t get their cooperation as graciously as you did before you started dating.

A great manager will not spend time sabotaging their authority but instead will build credible behaviors establishing and solidifying their credibility.

Dealing With Difficult People

Most people will accept authority and follow directions, but there are those who constantly look for ways to be different. How do you reach those people? Listen to them. They will tell you.


A lot of our current leadership’s shortcomings can be boiled down to a lack of empathy. Managers today don’t seem to understand that having a team that likes and understands them makes their work so much easier and more enjoyable. Get to know your team and show them you are listening, or you won’t be leading them for very long.

Counting Resentment Bank Money

Have you ever heard your teammates complaining about work out loud? Gossip can kill your company culture and cannot be permitted to run rampant in your building or you and your customers will pay the price. Just telling people not to gossip won’t help much. Look in the mirror FIRST and see if there is anything you did or didn’t do that made this situation so toxic that people are complaining about it.